Category: terms

1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, Customers (TrueMoney Wallet Malaysia application users) hereby agree to be bound by these terms and conditions. 
2. These Terms and Conditions shall be read together with TrueMoney’s Terms of Services, The Campaign Terms and Conditions as well as TrueMoney’s Privacy Policy and Statement.
3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; and (iii) TrueMoney Terms of Services.
4. TrueMoney reserves the right to forfeit any of the offers/prizes for this Campaign if the Customer has breached any of the Terms and Conditions as mentioned above.

Campaign Terms and Conditions

1. Campaign Period is mentioned in the below table
2. Eligibility is open to all registered TrueMoney users ONLY
3. Total Cashback for this campaign is capped at RM 4,500
4. The Campaign Mechanics are as per below:
   1. The Cashback will be credited to each customer no more than 48 hours after the transaction. Customers will be notified via the TrueMoney in-app push notification upon the Cashback being credited into their TrueMoney app.
   2. No minimum spend is required to utilize the cashback.
   3. For further details please see the table below:
      

      Campaign Period	Sales Area	Minimum Spend	Cashback Details
      7th September – 9th September	Lotus’s Hypermarket	N/A	RM169 Minimum spend in a single transaction RM 9 Cashback Single use per customer

5. Applicable on top of any other Cashback campaigns ongoing during the campaign period unless stated otherwise.
6. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at enquiry@truemoney.com.my.

1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, users (TrueMoney Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. These Terms and Conditions shall be read together with True Money’s Terms of Services , The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement.
3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; and (iii) True Money Terms of Services.
4. TrueMoney reserves the right to forfeit any of the offers/prizes for this Campaign if the user has breached any of the Terms and Conditions as mentioned above. 

Campaign Terms and Conditions

1. Campaign Period is between 1st Sep 2024 – 31st Dec 2024
2. Eligibility is as per below:
   1. All TrueMoney E-wallet users over the age of 18 who are also My Lotus’s member
3. New My Lotus’s members must have been registered within the campaign period to be eligible.
4. Users registered phone number on TrueMoney and the My Lotus’s app must match in order to receive My Lotus’s Points .
5. The Campaign Mechanics are as per below:
   1. Users are entitled for 2 My Lotus’s Points for every RM1 spent on any bill payment, local prepaid top ups, or international prepaid top ups, and in-app vouchers. 
   2. The My Lotus’s Points will be credited to each customer no more than 48 hours after the transaction.
6. The 2x My Lotus’s Points is applicable for (10) TEN eligible transactions per user per month.
7. The campaign may end earlier if the total My Lotus’s Points pool is depleted prior to the end date of the campaign.
8. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at enquiry@truemoney.com.my.

Q&A
Q : How long will this campaign run for?
A : This campaign begins on the 1st of Sep 2024, and will end on 31st of Dec 2024.

Q : How can I be eligible for the 2x My Lotus’s Points?
A : It’s really simple. Just spend any amount on a bill payment, voucher purchase, local prepaid top up, or international top up to enjoy 2x My Lotus’s Points on your transaction.

Q : How many times can I enjoy the 2x My Lotus’s Points bonus?
A : You can enjoy this promotion ten times (10 eligible transactions) per calendar month.

1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. These Terms and Conditions shall be read together with True Money’s Terms of Services, The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement.
3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; and (iii) True Money Terms of Services.
4. True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the Customer has breached any of the Terms and Conditions as mentioned above. 

Campaign Terms and Conditions

1. Campaign Period is mentioned in the table below
2. Eligibility is open to all registered TrueMoney users ONLY
3. The Campaign Mechanics are as per below:

4. The Cashback will be credited to each customer no more than 48 hours after the transaction. Customers will be notified via the TrueMoney in-app push notification upon the Cashback being credited into their TrueMoney app.
5. Top spender is calculated at on the first of each following month
6. Top spender winners are limited to the first 83 winners each month, and are calculated on the total transacted value in Ringgit Malaysia the user has spent at Lotus’s Hypermarket and Food court combined on a first come first serve basis
7. All the chosen winners are at the prerogative of True Money and its decision is final.
8. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at enquiry@truemoney.com.my. Alternatively, you may connect with our team via live chat by clicking here which is available daily from 10 am to 7 pm.

Q&A
Q : How long is this campaign?
A : This campaign will take place from 1st August 2024 to 30th September 2024

Q : What is the requirement to win the cashback?
A : Be one of the top 83 spenders in RM at Lotus’s stores each month

1. The Allianz Insurance Cashback Campaign (“Campaign”) is organised by True Money Malaysia Sdn.Bhd (“TrueMoney”). By participating in this Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. The Terms and Conditions of the campaign shall be read together with True Money’s Terms of Services, True Money’s Privacy Policy and Statement and any other Terms and Conditions imposed by Allianz General Insurance Company (Malaysia) Berhad.
3. The Organiser reserves the right to forfeit any of the special offers for this Campaign if the Customer has breached any of the Terms and Conditions as mentioned above.

Campaign Period

4. Campaign Period is between 19 August 2024 till 31 December 2024.
5. The Organiser may at its sole and absolute discretion change the Campaign Period at any time without any prior notice.

Eligibility

6. Eligibility is as per below:
   1. All True Money users
   2. Must be over the age of 18
   3. TrueMoney Account must be upgraded by completing eKYC
   4. Customers who purchase Allianz policy for third parties will not be eligible to participate in this Campaign.The purchase should only be done for the customer. 

Campaign Mechanism

7. TrueMoney e-Wallet users who purchase the mentioned Allianz products through TrueMoney eWallet app during the Campaign period will be entitled for 10% of gross written premium cashback.
8. Eligible Allianz products are Allianz Motor Comprehensive and Allianz Motorcycle Plus.
9. The Campaign is strictly for purchase via TrueMoney eWallet app as set out in Clause 7 above. For the avoidance of doubt, TrueMoney eWallet users who purchase the Allianz products via offline or any other channels other than the TrueMoney eWallet will not be eligible to participate in the Campaign.
10. Eligible customers will be notified via TrueMoney in-app notification.
11. The 10% cashback of gross written premium will be credited to customer’s TrueMoney eWallet account within 7 working days after the Allianz product successful purchase.
12. This Promotion is not exchangeable or replaceable for cash.
13. True Money only confirms the applicability of The Campaign Mechanics. All other product related Terms and Conditions would be governed by Allianz General Insurance Company (Malaysia) Berhad.
14. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at enquiry@truemoney.com.my.

Q&A

Q : How long is this campaign?
A : This campaign starts from 19 August 2024 and ends on 31 December 2024, inclusive of both dates.

Q : What are the eligibility criteria for this campaign?
A : The eligibility criteria for this campaign are as follows.

1. All True Money users.
2. Must be over the age of 18.
3. TrueMoney Account must be upgraded by completing eKYC.
4. Allianz products can only be purchased for the Customer only. No third party purchases are allowed.

Q : Is there any cap to the 10% cashback?
A : You are in for a treat. There is no cap and you will enjoy full 10% cashback.

Q : What are the Allianz products eligible for the 10% cashback?
A : Allianz products on True Money Malaysia Wallet app namely Allianz Car Comprehensive Cover and Allianz Motorcycle Plus.

1. This Campaign is held by True Money Malaysia Sdn. Bhd. By participating in this Campaign, users (TrueMoney Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. These Terms and Conditions shall be read together with True Money’s Terms of Services, The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement.
3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; and (iii) True Money Terms of Services.
4. True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the user has breached any of the Terms and Conditions mentioned above.

Campaign Terms and Conditions

1. Refer to full campaign mechanics eligibility as follows:
2. Eligibility is as per below:
   1. All TrueMoney E-wallet users 
   2. Must be over the age of 18
3. The Campaign Mechanics are as per below:
   1. Customers would be entitled to various rewards upon completion of the actions outlined in the table below.
   1. Cashback Giveaway
      
      1. Cashback will be given for each of the Missions completed.

3. 1. 2. For any Random Cashback, the decision to award any user with the random cashback is the ultimate choice of TrueMoney and final.
4. Customers can complete any number of the above mentioned actions within the campaign period.
5. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at enquiry@truemoney.com.my.

1. This Campaign is held by True Money Malaysia Sdn. Bhd. By participating in this Campaign, users (TrueMoney Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. These Terms and Conditions shall be read together with True Money’s Terms of Services , The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement.
3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; and (iii) True Money Terms of Services.
4. True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the user has breached any of the Terms and Conditions as mentioned above.

Campaign Terms and Conditions

1. Refer to full campaign mechanics eligibility as follows: 
2. Eligibility is as per below:
   1. All TrueMoney E-wallet users
   2. Must be over the age of 18
3. The Campaign Mechanics are as per below:
   1. Customers would be entitled to various rewards upon completion of the actions outlined in the table below.
   1. Cashback Giveaway
      
      1. Cashback will be given for each of the Missions completed.

3. 1. 2. For any Random Cashback, the decision to award any user with the random cashback is the ultimate choice of TrueMoney and final.
4. Customers can complete any number of the above mentioned actions within the campaign period.
5. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at enquiry@truemoney.com.my.

Terms and Conditions

1. This Campaign is held by True Money Malaysia Sdn. Bhd. By participating in this Campaign, users (TrueMoney Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. These Terms and Conditions shall be read together with True Money’s Terms of Services , The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement.
3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; and (iii) True Money Terms of Services.
4. True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the user has breached any of the Terms and Conditions as mentioned above.

Campaign Terms and Conditions

1. Refer to full campaign mechanics eligibility as follows:
2. Eligibility is as per below:
   1. All TrueMoney E-wallet users
   2. Must be over the age of 18
3. The Campaign Mechanics are as per below:
   1. Customers would be entitled to various rewards upon completion of the actions outlined in the table below.
   • A. Cashback Giveaway
     1. Cashback will be given for each of the actions completed.

1. 2. For any Random Cashback, the decision to award any user with the random cashback is the ultimate choice of TrueMoney and final.
   3. With regards to the 8% Weekend Cashback At Lotus’s campaign, users may refer to the respective promotion’s Terms & Conditions for further details.

4. Customers can complete any number of the above mentioned actions within the campaign period.
5. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at enquiry@truemoney.com.my.

Q&A

Q : How long is this campaign? 
A : This campaign starts from 18 March 2024 and ends on 30 April 2024, inclusive of both dates.

Q : I spent RM50 but did not receive any cashback. Why did this happen?
A : The random cashback amount allocated for this campaign may have been fully redeemed.

Q : Why didn’t I receive the 2x My Lotus’s Points after spending at Lotus’s?
A : To receive the 2x My Lotus’s Points, customers must ensure that their registered phone number is the same on both the TrueMoney Wallet and My Lotus’s Membership and the points shall be credited to you within 7 working days.

Terms and Conditions

1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in the Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. This Terms and Conditions shall be read together with True Money Terms of Services, The Campaign Terms and Conditions as well as the Privacy Policy and Lotus’s Terms and Conditions.
3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign General Terms and Conditions; (iii) True Money Terms of Services and (iv) Lotus’s Terms and Conditions.
4. TrueMoney reserves the right to forfeit any of the offers for this Campaign if the Customer has breached any of this Campaign’s Terms and Conditions as well as the other Terms and Conditions mentioned above 

Campaign Terms and Conditions

1. The Campaign Period is mentioned in the below table.
2. Eligibility is open to all registered My Lotus’s Members and TrueMoney Wallet users.
3. Customers must write in to our customer loyalty team for verification on product purchase to enjoy the cashback.
4. Verification and decision of the customer loyalty team on eligibility of the cashback is final.
5. Campaign is limited to a total of MYR 6,000 in cashback and is issued on a first come first serve basis.
6. Customers must purchase 2 units of CP chicken roll in any combination of spicy or original flavour in a single receipt to be eligible for the cashback.
7. Customers may be eligible for the campaign twice per registered account during the campaign period
8. Customers must make payment through TrueMoney Wallet in order to be eligible for the cashback
9. The Campaign Mechanics are as per below:
   1. The cashback will be credited to the user within 5 working days of initial verification message
   2. No minimum spend is required to utilise the cashback earned

   Campaign Period	Sales Area	Minimum Spend	Cashback
   15th March 2024 – 15th April 2024	Lotus’s Hypermarket – CP Chicken Rolls only	2 units of CP chicken roll in any combination of spicy and original flavour	RM3 per eligible transaction, limited to 2 redemptions per user

10. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at enquiry@truemoney.com.my.

Terms and Conditions

1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in the Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
2. This Terms and Conditions shall be read together with True Money Terms of Services, The Campaign Terms and Conditions as well as the Privacy Policy and Lotus’s Terms and Conditions.
3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign General Terms and Conditions; (iii) True Money Terms of Services and (iv) Lotus’s Terms and Conditions.
4. TrueMoney reserves the right to forfeit any of the offers for this Campaign if the Customer has breached any of this Campaign’s Terms and Conditions as well as the other Terms and Conditions mentioned above 

Campaign Terms and Conditions

1. The Campaign Period is mentioned in the below table.
2. Eligibility is open to all registered My Lotus’s Members and True Money Wallet users.
3. Customers must scan their My Lotus’s Member QR or Card upon checkout in order to enjoy the 2x My Lotus’s Points.
4. Customers must use the TrueMoney wallet as their payment method in order to enjoy the 2x My Lotus’s Points.
5. To receive the 2x My Lotus’s Points, customers must ensure that their registered phone number is the same on both the TrueMoney Wallet and My Lotus’s Membership.
6. The Campaign Mechanics are as per below:
   1. The My Lotus’s Points will be credited to each customer no more than 48 hours after the transaction.
   2. This campaign is not applicable to any spending through DuitNow QR codes
   3. For further details please see below table

   Campaign Period	Sales Area	Minimum Spend
   29th February 2024 – 31st December 2024	Lotus’s Hypermarket	N/A

7. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at enquiry@truemoney.com.my.