Category: terms

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terms

Huat Long Long At Lotus’s – Term

Huat Long Long At Lotus’s

Terms and Conditions

  1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, users (TrueMoney Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
  2. These Terms and Conditions shall be read together with True Money’s Terms of Services, The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement.
  3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; and (iii) True Money Terms of Services.
  4. True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the user has breached any of the Terms and Conditions as mentioned above.
Campaign Terms and Conditions.
  1. Campaign Period is mentioned in the below table
  2. Eligibility is open to all registered TrueMoney users ONLY
  3. The Campaign Mechanics are as per below:
    1. The Cashback will be credited to each customer no more than 48 hours after the transaction. Customers will be notified via the TrueMoney in-app push notification upon the Cashback being credited into their TrueMoney app.​
    2. A minimum spend of RM88 is required to earn the Cashback​.
    3. Each TrueMoney user is eligible for only ONE (1) cashback entitlement per calendar month.
    4. For further details please see the table below:

Campaign Period Sales Area Minimum Spend Cashback Lotus’s Points
28th December 2023 - 28th February 2024 Lotus’s Hypermarket RM88 * RM 8 Cashback
* Only ONE (1) use per customer per month 		Users will receive 8x Lotus’s points (1RM = 8 points) during this campaign period when using TrueMoney to spend

To receive the 8x My Lotus's Points, customers must ensure that their registered phone number is the same on both the TrueMoney Wallet and My Lotus's Membership
  1. Applicable on top of any other Cashback campaigns ongoing during the campaign period.
  2. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at enquiry@truemoney.com.my.
Categories
terms

Clean it Right with GrabMaid & TrueMoney – Term

Clean it Right with GrabMaid & TrueMoney

Terms and Conditions

  1. The Clean it Right with GrabMaid & TrueMoney Campaign (“Campaign”) is organised by True Money Malaysia Sdn.Bhd (“TrueMoney”). By participating in this Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
  2. The Terms and Conditions of the campaign shall be read together with True Money’s Terms of Services, True Money’s Privacy Policy and Statement and any other Terms and Conditions imposed by Grab Maid Tech Sdn. Bhd.
  3. The Organiser reserves the right to forfeit any of the special offers for this Campaign if the Customer has breached any of the Terms and Conditions as mentioned above 

Campaign Period

  1. Campaign Period is between 1 December 2023 till 31 December 2024.
  2. The Organiser may at its sole and absolute discretion change the Campaign Period at any time without any prior notice.

Eligibility

  1. Eligibility is as per below:
    1. All TrueMoney Wallet Malaysia users that obtain the exclusive GrabMaid promotion codes from the TrueMoney Wallet.
    2. These codes can be applied on GrabMaid’s services booking website.
    3. Customers must be over the age of 18 to register for the TrueMoney Wallet

Campaign Mechanism

  1. TrueMoney Wallet users who purchase selected GrabMaid products through TrueMoney Wallet with the allocated promotion codes during the Campaign period will be entitled for:
    1. 8% OFF Instant Rebate on Basic Cleaning (House Cleaning, Office Cleaning, Spring Cleaning or Airbnb Cleaning)
    2. Enjoy 10% OFF Instant Rebate on Post Reno Cleaning or Move In-Out Cleaning
  2. Each user is entitled to utilize EACH promo code only ONCE and enjoy a discount on the aforementioned GrabMaid products.
  3. The Campaign is only valid for purchases made through GrabMaid’s web-link available on the TrueMoney Wallet. For the avoidance of doubt, TrueMoney Wallet users who purchase GrabMaid’s services via any other channels will not be eligible to enjoy this Campaign.
  4. This Promotion is not exchangeable or replaceable for cash.
  5. True Money only confirms the applicability of the Campaign Mechanics. All other product related Terms and Conditions would be governed by Grab Maid Tech Sdn. Bhd. and any such queries to be directed to Grab Maid Tech Sdn Bhd.
  6. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at enquiry@truemoney.com.my.

Q&A
Q : How long is this campaign?
A : This campaign starts from 1 December 2023 and ends on 31 December 2024, inclusive of both dates.

Q : Is there any cap to the 8% and 10% instant rebates?
A : You are in for a treat. There is no cap and you will enjoy the full rebate amount.

Q : What are the GrabMaid products eligible for the 8% instant rebate?
A : Grab Maid’s Basic Cleaning services (House Cleaning, Office Cleaning, Spring Cleaning or Airbnb Cleaning).

Q : What are the GrabMaid products eligible for the 10% instant rebate?
A : Grab Maid’s Post Reno Cleaning or Move In-Out Cleaning services.

Categories
terms

Insurance 10% Cashback Campaign – Term

Insurance 10% Cashback Campaign

Terms and Conditions

  1. The Allianz Insurance Cashback Campaign (“Campaign”) is organised by True Money Malaysia Sdn.Bhd (“TrueMoney”). By participating in this Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
  2. The Terms and Conditions of the campaign shall be read together with True Money’s Terms of Services, True Money’s Privacy Policy and Statement and any other Terms and Conditions imposed by Allianz General Insurance Company (Malaysia) Berhad.
  3. The Organiser reserves the right to forfeit any of the special offers for this Campaign if the Customer has breached any of the Terms and Conditions as mentioned above

Campaign Period

  1. Campaign Period is between 20 November 2023 till 31 December 2023.
  2. The Organiser may at its sole and absolute discretion change the Campaign Period at any time without any prior notice.

Eligibility

  1. Eligibility is as per below:
    1. All True Money users
    2. Must be over the age of 18
    3. TrueMoney Account must be upgraded by completing eKYC
    4. Customers who purchase Allianz policy for third parties will not be eligible to participate in this Campaign.The purchase should only be done for the customer

Campaign Mechanism

  1. TrueMoney e-Wallet users who purchase any of Allianz products through TrueMoney eWallet app during the Campaign period will be entitled for 10% of gross written premium cashback.
  2. Eligible Allianz products are Motor Private Car Comprehensive, Allianz Motorcycle
    Plus, Allianz Travel Care, Allianz Shield Plus and Allianz Lifestyle Protect,
  3. The Campaign is strictly for purchase via TrueMoney eWallet app as set out in Clause 7 above. For the avoidance of doubt, TrueMoney eWallet users who purchase the Allianz products via offline or any other channels other than the TrueMoney eWallet will not be eligible to participate in the Campaign
  4. Eligible customer will be notified via TrueMoney in-app notification
  5. The 10% cashback of gross written premium will be credited to customer’s TrueMoney eWallet account within 7 working days after the Allianz product successful purchase
  6. This Promotion is not exchangeable or replaceable for cash
  7. True Money only confirms the applicability of The Campaign Mechanics. All other product related Terms and Conditions would be governed by Allianz General Insurance Company (Malaysia) Berhad
  8. For any enquiry on this campaign, please get in touch with our Customer Loyalty Team via email at enquiry@truemoney.com.my. Alternatively, you may connect with our team via live chat by clicking here which is available daily from 10 am to 7 pm

Q&A
Q : How long is this campaign? 
A : This campaign starts from 20 November 2023 and ends on 31 December 2023, inclusive of both dates.

Q : What are the eligibility criteria for this campaign?
A : The eligibility criteria for this campaign are as follows.

  • All True Money users
  • Must be over the age of 18
  • TrueMoney Account must be upgraded by completing eKYC
    Allianz products can only be purchased for the Customer only.
  • No third party purchases are allowed.

Q : Is there any cap to the 10% cashback?
A : You are in for a treat. There is no cap and you will enjoy full 10% cashback.

Q : What are the Allianz products eligible for the 10% cashback?
A : All Allianz products on True Money Malaysia Wallet app namely Allianz Car Comprehensive Cover, Allianz Motorcycle Plus, Allianz Travel Care, Allianz Shield Plus and Allianz Lifestyle Protect.

Categories
terms

TrueMonthly Cashback – Term

TrueMonthly Cashback💵

Terms and Conditions

  1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, users (TrueMoney Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
  2. These Terms and Conditions shall be read together with True Money’s Terms of Services , The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement.
  3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; and (iii) True Money Terms of Services.
  4. TrueMoney reserves the right to forfeit any of the offers/prizes for this Campaign if the user has breached any of the Terms and Conditions as mentioned above.

Campaign Terms and Conditions

  1. Campaign Period is between August 2023 to November 2023, every 15th, 16th, 17th, and 18th of the month (4 Days per month only).
  2. Eligibility is as per below:
    1. All TrueMoney E-wallet users over the age of 18
  3. The Campaign Mechanics are as per below:
    1. Spend any amount with the TrueMoney Wallet on every 15th to 18th in the months of August to November 2023.
    2. Obtain 50% instant cashback capped at RM5 per month per user to the individual’s TrueMoney Wallet.
    3. Valid for all merchant payments except on any Bill Payment, Prepaid Top Up or Game Credit Top Up.
    4. The Cashback will be credited to each customer no more than 48 hours after the transaction. Customers will be notified via the TrueMoney in-app push-notification upon the Cashback being credited into their TrueMoney app.
    5. No minimum spend is required to obtain the 50% Cashback.
    6. The total Cash Back allocation for this campaign is capped at RM50,000 for the entire duration of the Campaign Period.
    7. Users who participate in this campaign will only enjoy ONE (1) cashback campaign at a time/per transaction should there be a presence of other ongoing TrueMoney Malaysia cashback campaigns running during this Campaign Period except for TrueQuest.
  4. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at enquiry@truemoney.com.my. Alternatively, you may connect with our team via live chat by clicking here which is available daily from 10 am to 7 pm.

Q&A

Q : How long is this campaign? 
A : This campaign happens on every 15th, 16th, 17th and 18th of the month starting from August to November 2023..

Q: What is the requirement to earn the cashback?
A : It is really simple. Spend any amount with the TrueMoney Wallet at any merchants excluding Bill Payment, Prepaid Top Up or Game Credit Top Up and you shall receive 50% cashback on your transaction which is capped at RM5 per month.

Q : Where can I enjoy this 50% cashback?
A : You can use TrueMoney Wallet at MyNews, CU Mart, Econsave, Potboy, 24Express and more here

Q : Must I be 18 years of age and above to be eligible for this campaign?
A : Yes. One of the eligibility criteria for this campaign is that participants must be 18 years old and above.

Q : If I do not receive the maximum cashback amount of RM5 in my first transaction, am I still eligible for the 50% cashback in my next transaction?
A : Yes, you are entitled to make as many transactions as you wish, and the 50% cashback will be capped at RM5 monthly.

Some scenarios of TrueMoney users receiving cashback from this campaign can be found below:

Example A:

DateMerchant / TransactionAmountCashback, if any (RM)Remarks
14th Aug 2023SenHeng199.900.00Transaction did not happen during Campaign Period (15th-18th)
15th Aug 2023Tealive12.105.00Received 50% cashback capped at RM5.00
17th Aug 2023Econsave55.500.00Maximum cashback received in previous transaction

Example B:

DateMerchant / TransactionAmountCashback, if any (RM)Remarks
15th Sep 2023MyNews7.003.50Received a portion of 50% cashback
16th Sep 2023Rakuzen55.001.50Received remainder of 50% cashback capped at RM5.00
17th Sep 2023CU Mart20.500.00Maximum cashback received in previous transaction
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True Money Malaysia Sdn Bhd (1426592-X) A subsidiary of Ascend Group
An approved e-money issuer regulated by Bank Negara Malaysia (BNM)

True Money Malaysia Sdn Bhd (1426592-X) Sebuah syarikat subsidiari Ascend Group
Syarikat yang dilesenkan oleh (BNM) untuk menyediakan perkhidmatan e-wang

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