Category: terms

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terms

Grocery – RM5 Cashback Campaign – Term

Grocery - RM5 Cashback Campaign

Terms and Conditions

  1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
  2. These Terms and Conditions shall be read together with True Money’s Terms of Services , The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement.
  3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The
    Campaign Terms and Conditions; and (iii) True Money Terms of Services.
  4. True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the Customer has breached any of the Terms and Conditions as mentioned above. 

Campaign Terms and Conditions

  1. Campaign Period is mentioned in the table below
  2. Eligibility is open to all registered TrueMoney users ONLY
  3. The Campaign Mechanics are as per below:
Campaign PeriodSales AreaMinimum SpendCashbackRemark
1st September 2023 – 31st December 2023
*promotion valid only on weekends
  • Big Supermart
  • Hup Soon
  • Pasaraya Well-Mart
RM50Get RM5 cashback with a min. spend of RM50, one time per customer per week.Applicable to TrueMoney users only
  1. The Cashback will be credited to each customer no more than 48 hours after the transaction. Customers will be notified via the TrueMoney in-app push-notification upon the Cashback being credited into their TrueMoney app.
  2. Users who participate in this campaign will only enjoy ONE (1) cashback campaign at a time/per transaction should there be a presence of other ongoing TrueMoney Malaysia cashback campaigns running during this Campaign Period except for TrueQuest.
  3. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at enquiry@truemoney.com.my. Alternatively, you may connect with our team via live chat by clicking here which is available daily from 10 am to 7 pm.
  4. The campaign period weekly cashback schedule is as follows:
Cashback Campaign Weekend Number Date
12nd & 3rd September 2023
29th & 10th September 2023
323rd & 24th September 2023
430th September & 1st October 2023
57th & 8th October 2023
614th October 2023
721st & 22nd October 2023
828th & 29th October 2023
94th & 5th November 2023
1011th & 12th November 2023
1119th November 2023
1225th & 26th November 2023
132nd & 3rd December 2023
149th & 10th December 2023
1523rd & 24th December 2023
1630th & 31st December 2023
Categories
terms

RM2 Cashback with myNEWS! – Term

myNEWS RM2 Cashback

Terms and Conditions

  1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in the Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
  2. This Terms and Conditions shall be read together with True Money Terms of Services , The Campaign Terms and Conditions as well as the Privacy Policy and Lotus’s Terms and Conditions.
  3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign General Terms and Conditions; (iii) True Money Terms of Services and (iv) Lotus’s Terms and Conditions.
  4. True Money reserves the right to forfeit any of the offers for this Campaign if the Customer has breached any of this Campaign Terms and Conditions as well as the other Terms and Conditions mentioned above.

Campaign Terms and Conditions

  1. Campaign Period is mentioned in the below table.
  2. Eligibility is open to all registered TrueMoney users ONLY.
  3. The Campaign Mechanics are as per below:
    1. The Cashback will be credited to each customer no more than 48 hours after the transaction. Customers will be notified via the TrueMoney in-app push-notification upon the Cashback being credited into their TrueMoney app.
    2. A minimum spend of RM15 is required to utilise the Cashback.
    3. For Further details please see below table.
    4. The campaign is not valid from the 15th to 18th of October 2023, 15th to 18th of November 2023, and 15th to 18th December 2023.
Campaign PeriodSales AreaMinimum SpendCashbackRemark
1st August – 31th December 2023myNEWS OutletsRM15Get RM2 with min. spend of RM15,
4 times per user per month		Applicable to TrueMoney users only
  1. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at enquiry@truemoney.com.my. Alternatively, you may connect with our team via live chat by clicking here which is available daily from 10 am to 7 pm.   
Categories
terms

TrueMonthly Cashback – Term

TrueMonthly Cashback💵

Terms and Conditions

  1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, users (TrueMoney Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
  2. These Terms and Conditions shall be read together with True Money’s Terms of Services , The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement.
  3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; and (iii) True Money Terms of Services.
  4. TrueMoney reserves the right to forfeit any of the offers/prizes for this Campaign if the user has breached any of the Terms and Conditions as mentioned above.

Campaign Terms and Conditions

  1. Campaign Period is between August 2023 to November 2023, every 15th, 16th, 17th, and 18th of the month (4 Days per month only).
  2. Eligibility is as per below:
    1. All TrueMoney E-wallet users over the age of 18
  3. The Campaign Mechanics are as per below:
    1. Spend any amount with the TrueMoney Wallet on every 15th to 18th in the months of August to November 2023.
    2. Obtain 50% instant cashback capped at RM5 per month per user to the individual’s TrueMoney Wallet.
    3. Valid for all merchant payments except on any Bill Payment, Prepaid Top Up or Game Credit Top Up.
    4. The Cashback will be credited to each customer no more than 48 hours after the transaction. Customers will be notified via the TrueMoney in-app push-notification upon the Cashback being credited into their TrueMoney app.
    5. No minimum spend is required to obtain the 50% Cashback.
    6. The total Cash Back allocation for this campaign is capped at RM50,000 for the entire duration of the Campaign Period.
    7. Users who participate in this campaign will only enjoy ONE (1) cashback campaign at a time/per transaction should there be a presence of other ongoing TrueMoney Malaysia cashback campaigns running during this Campaign Period except for TrueQuest.
  4. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at enquiry@truemoney.com.my. Alternatively, you may connect with our team via live chat by clicking here which is available daily from 10 am to 7 pm.

Q&A

Q : How long is this campaign? 
A : This campaign happens on every 15th, 16th, 17th and 18th of the month starting from August to November 2023..

Q: What is the requirement to earn the cashback?
A : It is really simple. Spend any amount with the TrueMoney Wallet at any merchants excluding Bill Payment, Prepaid Top Up or Game Credit Top Up and you shall receive 50% cashback on your transaction which is capped at RM5 per month.

Q : Where can I enjoy this 50% cashback?
A : You can use TrueMoney Wallet at MyNews, CU Mart, Econsave, Potboy, 24Express and more here

Q : Must I be 18 years of age and above to be eligible for this campaign?
A : Yes. One of the eligibility criteria for this campaign is that participants must be 18 years old and above.

Q : If I do not receive the maximum cashback amount of RM5 in my first transaction, am I still eligible for the 50% cashback in my next transaction?
A : Yes, you are entitled to make as many transactions as you wish, and the 50% cashback will be capped at RM5 monthly.

Some scenarios of TrueMoney users receiving cashback from this campaign can be found below:

Example A:

DateMerchant / TransactionAmountCashback, if any (RM)Remarks
14th Aug 2023SenHeng199.900.00Transaction did not happen during Campaign Period (15th-18th)
15th Aug 2023Tealive12.105.00Received 50% cashback capped at RM5.00
17th Aug 2023Econsave55.500.00Maximum cashback received in previous transaction

Example B:

DateMerchant / TransactionAmountCashback, if any (RM)Remarks
15th Sep 2023MyNews7.003.50Received a portion of 50% cashback
16th Sep 2023Rakuzen55.001.50Received remainder of 50% cashback capped at RM5.00
17th Sep 2023CU Mart20.500.00Maximum cashback received in previous transaction
Categories
terms

Lotus’s Members – 2X Lotus’s Points – Term

Lotus’s Members - 2X Lotus’s Points

Terms and Conditions

  1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in the Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
  2. This Terms and Conditions shall be read together with True Money Terms of Services , The Campaign Terms and Conditions as well as the Privacy Policy and Lotus’s Terms and Conditions.
  3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign General Terms and Conditions; (iii) True Money Terms of Services and (iv) Lotus’s Terms and Conditions.
  4. True Money reserves the right to forfeit any of the offers for this Campaign if the Customer has breached any of this Campaign Terms and Conditions as well as the other Terms and Conditions mentioned above.

Campaign Terms and Conditions

  1. Campaign Period is mentioned in the below table
  2. Eligibility is open to all registered Lotus’s Members
  3. Customers must also scan their myLotus’s Member barcode upon checkout in order to enjoy 2x points
  4. The Campaign Mechanics are as per below:
    1. The Points will be credited to each customer no more than 48 hours after the transaction.
    2. For Further details please see below table
Campaign PeriodSales AreaMinimum SpendCashbackRemark
15th July 2023 – 31st December 2024Lotus’s HypermarketN/AN/A2 Lotus’s point for every 1 MYR spent. (1 Points from TrueMoney, 1 point from Lotus’s)
  1. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at enquiry@truemoney.com.my. Alternatively, you may connect with our team via live chat by clicking here which is available daily from 10 am to 7 pm.
Categories
terms

Kongsi-kongsi & menang cepat. Nikmati pulangan tunai secara senang lenang – Terms

Kongsi-Kongsi Menang

Terms and Conditions

  1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, users (TrueMoney Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
  2. These Terms and Conditions shall be read together with True Money’s Terms of Services , The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement.
  3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; and (iii) True Money Terms of Services.
  4. TrueMoney reserves the right to forfeit any of the offers/prizes for this Campaign if the user has breached any of the Terms and Conditions as mentioned above.

Campaign Terms and Conditions

  1. Campaign Period is between 01 January 2023 till 19 November 2023
  2. Eligibility is as per below:
    1. All TrueMoney E-wallet users 
    2. Must be over the age of 18
  3. The Campaign Mechanics are as per below:
    1. Users would be entitled for RM1 referral reward for each successful referral.
    2. A successful referral is defined as below:
1Referent download the application from Apple Store or Google Store
2Referent must ensure referral code is inputted during registration
3RM1 will be automatically loaded into Referrer’s TrueMoney eWallet
4Referee must complete eKYC in order for the referrer to receive the referral reward
  1. Referral Reward will be given only ONCE for each referral
  2. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at enquiry@truemoney.com.my. or live chat by clicking here which is available daily from 10 am to 7 pm.

Q&A

Q : How long is this campaign running for?
A: This campaign starts from 01 January 2023 and ends on 19 November 2023, inclusive of both dates.

Q : Must I be 18 years of age and above to be eligible for this campaign?
A : Yes. One of the eligibility criteria for this campaign is that participants must be 18 years old and above.

Q : How to earn the referral reward?
A : It is easy. Just share your referral code to your friends and family members. Please ensure that your friends and family members input your referral code during registration in order for you to get RM1.

Categories
terms

It’s TRUE, get RM10 from us for FREE! 💰 – Terms

TrueQuest

Terms and Conditions

  1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
  2. These Terms and Conditions shall be read together with True Money’s Terms of Services ,The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement.
  3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii)The Campaign Terms and Conditions; and (iii) True Money Terms of Services.
  4. True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the Customer has breached any of the Terms and Conditions as mentioned above.

Campaign Terms and Conditions

  1. Campaign Period is between 01 January 2023 till 19 November 2023
  2. Eligibility is as per below:
    1. All TrueMoney E-wallet users over the age of 18
  3. The Campaign Mechanics are as per below:
    1. Customers would be entitled for RM2 cashback for each action completed as outlined in the table below.
    2. Customers would be entitled to a maximum of RM10 cashback upon completion of all the actions outlined in the table below.
1Verify Your AccountRM2 CashbackSuccessfully verify or upgrade your account by performing eKYC.
2Pay Bills & Top UpRM2 CashbackSpend minimum of RM20 on bill related payment, prepaid top up or game credit top up.
3Spend at Any MerchantsRM2 CashbackSpend minimum of RM20 at any True Money merchants.
4Spend at Any MerchantsRM2 CashbackSpend minimum of RM20 at any True Money merchants.
5Spend at Any MerchantsRM2 CashbackSpend minimum of RM20 at any True Money merchants.
  1. Customers can complete any of the above mentioned actions in any order within the campaign period.
  2. Cashback will be given only ONCE for each of the actions completed.
  3. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at enquiry@truemoney.com.my. Alternatively, you may connect with our team via live chat by clicking here which is available daily from 10 am to 7 pm.

Q&A

Q : How long is this campaign?
A : This campaign starts from 01 January 2023 and ends on 19 November 2023, inclusive of both dates.

Q : Must I be 18 years of age and above to be eligible for this campaign?
A : Yes. One of the eligibility criteria for this campaign is participant must be 18 years old and above.

Q : How does this TrueQuest work?
A : It is as simple as “ABC” and “123”. Complete any one of the missions in any order and you will earn RM2 cashback for each mission.

Q : What is the requirement for each mission to earn the RM2 cashback?
A : It is really simple to earn the RM2 cashback. 

Mission 1 : Verify your account
Successfully verify or upgrade your account by performing eKYC.

Mission 2 : Pay Bills
Spend a minimum of RM20 on a bill related payment, prepaid top up or game credit top up.

Mission 3 : Spend at Any Merchant
Spend a minimum of RM20 at any True Money merchants.

Mission 4 : Spend at Any Merchant
Spend a minimum of RM20 at any True Money merchants.

Mission 5 : Spend at Any Merchant
Spend a minimum of RM20 at any True Money merchants.

Q : If I do not complete all the 5 missions, will I still earn the RM2 cashback for each mission?
A : Yes. As long as you complete any one of the missions, you will earn RM2 cashback.

Categories
terms

Download the TrueMoney app & the Lotus’s app to redeem 100 MyLotus’s points – Terms

TrueMoney & Lotus’s Campaign

Terms and Conditions

1) This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in the Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.

2) This Terms and Conditions shall be read together with True Money Terms of Services , The Campaign Terms and Conditions as well as the Privacy Policy and Lotus’s Terms and Conditions.

3) Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; (iii) True Money Terms of Services and (iv) Lotus’s Terms and Conditions.

3) True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the Customer has breached any of this Campaign Terms and Conditions as well as the other Terms and Conditions mentioned above.

Campaign Terms and Conditions

1) The Campaign Period is mentioned in the table below.

2) The Eligibility criteria is as per below:
i) All TrueMoney E-wallet users over the age of 18.

3) The Campaign Mechanics is as per below:
i) During the Campaign Period, Customers who spend minimum spending amount via the TrueMoney app at Lotus’s stores will be entitled the mentioned cashback in their TrueMoney app.

ii) The Cashback will be credited to each customer no more than 48 hours after the minimum spend transaction. Customers will be notified via the TrueMoney in-app push-notification upon the Cashback being credited into their TrueMoney app.

iii) No minimum spend is required to utilize the Cashback

iv) Please read the detailed descriptions of the campaign in the table below:

Name Campaign Period Sales Area Minimum Spend Cashback/Points Remark
Lotus’s Points Galore 15 Dec 2022 – 15 Dec 2023 Food Court & Lotus’s Store No minimum spend 100 Lotus’s points

1) Register for a TrueMoney wallet account

2) Phone Number registered with TrueMoney MUST match with Phone Number registered with MyLotus’s account

3) Users may download and register both the TrueMoney Wallet and MyLotus’s account on the same day before 10pm to enjoy the 100 bonus Lotus’s points

4) By participating in this Campaign, all users
i) consent for TM to collect, record, hold, store, use, and disclose their personal information for purposes which are necessary or related to the participation in this campaign and as required by TrueMoney’s Privacy Policy; and
ii) consent for TM to disclose or publish their personal information such as their names and identities and any general information in any media, marketing, or advertising materials

5) TrueMoney will not be responsible for any disputes or claims that arise from Customer’s failure to receive winners’ notification call or email from TrueMoney, due to Customer’s fault/negligence, including, but not limited to, wrong email address registered with their TrueMoney E-Wallet which includes shared e-mail addresses.

6) Winners who fails to acknowledge the notification by the required period; unable to adhere to this Campaign’s terms and conditions; and forfeits or does not claim the prize, the prize(s) within 30 days of notification, will be void.

7) TrueMoney’s decision regarding the selection of the winners, shall be final and binding on all participants of this Campaign, and no queries, challenges or appeals may be made or entertained regarding TrueMoney’s decision on the same.

8) For any dispute or non-receipt of the prize, please contact enquiry@truemoney.com.my. or reach out to us via Live Chat: https://www.truemoney.com.my/ or Facebook Messenger: https://m.me/TrueMoneyMY.

Q&A

Q : If a user is an existing Lotus member and registered a TrueMoney account during the campaign period, will the user be entitled for the 100 Lotus Points ?
A : Yes, as long as the user registered their TrueMoney account using the same registered number as the Lotus account during the campaign period.

Q : Will users be entitled for 100 Lotus Points if a user registered a True Money Malaysia account after 10 PM?
A : Yes, user will receive the 100 Lotus Points in the next 2 days

Q : Once the registration is completed, when will the points be credited to the user’s account ?
A : If the user completed registration before 10 pm, the point shall be credited to the user Lotus member account on the next day.

Q : If the users registered the TrueMoney account using a different number from Lotus’s member account, are users still eligible for the Lotus’s point?
A : No, user won’t be receive the points as user need to use the same mobile number for both account upon registration

Q : What happens if the user does not receive the Lotus’s Points after 3 days of registering the True Money Malaysia account?
A : User may reach out to True Money Malaysia customer service for further assistance

Q : Is there any validity for redeeming Lotus points?
A : The validity for redeeming Lotus points depending on the lotus’s apps expired date

True Money Malaysia Sdn Bhd (1426592-X) A subsidiary of Ascend Group
An approved e-money issuer regulated by Bank Negara Malaysia (BNM)

True Money Malaysia Sdn Bhd (1426592-X) Sebuah syarikat subsidiari Ascend Group
Syarikat yang dilesenkan oleh (BNM) untuk menyediakan perkhidmatan e-wang

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