Author: trueadmin

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TrueMoney Reaches 15,000 Local Payment Points Just Four Months After Launch

TrueMoney Reaches 15,000 Local Payment Points Just Four Months After Launch

TrueMoney, one of Southeast Asia’s leading fintech companies, announced a major milestone for the e-wallet ecosystem in Malaysia. With over 15,000 payment points in Malaysia from a variety of industries, including retail, F&B, gaming, and cafes, TrueMoney has shown strong growth in both the merchant and consumer side since launching in the market. 

Since its founding in 2003, TrueMoney has expanded its operations to seven countries including Malaysia and established the largest agent network in the region, comprising over 88,000 agents. With this extensive network, users can enjoy seamless domestic and international money transfers as well as a wide range of innovative financial solutions, including cashless payments, mobile top-ups, bill payments, and much more.

Jessie Chong, Ascend Group’s Country Managing Director, said, “We are excited to have a good milestone for the brand with over 15,000 payment points in Malaysia, in short 3 months since launch. This ensures our customers can use the TrueMoney e-wallet at even more merchants, giving them a convenient and safe payment option. We now cover a wide range of different merchant categories from F&B and groceries to general retail and so much more. However, we know that this is still the beginning for the brand, and we remain excited to see TrueMoney become a relevant payment option in Malaysia.”

We aim to become the preferred e-wallet of choice for Malaysians as it marks a significant milestone for the company, with notable names such as Lotus Malaysia, Senheng, Tealive, BilaBila mart, DipNdip, Econsave and Elken among the latest additions to the platform. Leveraging the TrueMoney e-wallet marketing solutions, these merchants can now take part in a range of marketing promotions, including digital vouchers, cashback, and instant discounts.

From now until 31st July 2023, TrueMoney e-wallet users can enjoy up to RM10 cashback when making payments using the e-wallet at participating merchants. Additionally, we are also offering a special RM3 cashback (min. RM15 spend) campaign with Tealive Malaysia nationwide.

“At TrueMoney, we believe that every transaction should reward our users. That is why we are thrilled to announce a year-long lineup of exciting campaigns in 2023, packed with promotions, giveaways, cashback, and other user rewards. We have many exciting plans in the pipeline, all designed to enhance our users’ experience and provide greater value. We can’t wait to share these campaigns with fellow Malaysians and make every transaction more meaningful,” continued Jessie.

As of 2023, TrueMoney’s e-wallet app has been downloaded by over 50 million people in Southeast Asia, demonstrating the company’s dedication to providing a seamless and secure e-wallet payment experience. We aspire to establish more partnerships with well-known merchants, enhancing its mission to empower communities and promote financial inclusion throughout Southeast Asia in the future.

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Categories Promotions

Save RM3 by Purchasing RM5 Lotus’s eVoucher

Save RM3 by Purchasing RM5 Lotus’s eVoucher

Save RM3 for every purchase of RM5 Lotus’s eVoucher. Hurry up! Take this advantage to create more value for your every Ringgit.

How to Purchase eVoucher

  1. Login to TrueMoney app
  2. Select Lotus’s under Top Services under Home Screen
  3. Select the eVoucher and make payment.
  4. eVoucher details will be sent to your TrueMoney inbox message instantly.

How to Redeem eVoucher

  1. Login to TrueMoney app
  2. Open your TrueMoney inbox message
  3. Select and show your eVoucher at Lotus’s cashier counter at the time of purchase.

Highlights

  • eVoucher is redeemable at Lotus’s food court and stores only.
  • eVoucher is redeemable with a minimum spend of RM15.
  • The eVoucher will be sent to your TrueMoney inbox message for every successful purchase.
  • eVoucher will expire on 10th February 2024

Campaign Terms & Conditions 

  1. Campaign starts from 20th Feb 2023 – 15th April 2023.
  2. eVouchers (including but not limited to any discounts provided by the eVoucher) is valid only up to the expiry date stated on the eVoucher
  3. All payments must be made via TrueMoney Wallet
  4. eVouchers must be redeemed via the same e-wallet account with the same cell phone number.
  5. eVoucher can be used as cash to buy merchandise at any Lotus’s stores in Malaysia
  6. eVoucher is non-exchangeable nor refundable (i.e. not returnable for cash or new voucher)
  7. No change will be given if the purchase value is less than the value of the eVoucher
  8. eVoucher is valid for one redemption only

For any enquiry on the campaign, you can:

  1. Visit our website at truemoney.com.my
  2. Reach out to our Customer Loyalty Team via email at enquiry@truemoney.com.my or live chat by clicking here which is available daily from 10am to 7pm
Shop Now
Shop Now
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TrueMoney, Southeast Asia’s leading e-wallet provider, enters the Malaysian market with Lotus’s Malaysia

TrueMoney, Southeast Asia’s leading e-wallet provider, enters the Malaysian market with Lotus’s Malaysia

  • TrueMoney can be used at all of Lotus’s locations nationwide, making shopping easier for Malaysians.
  • TrueMoney’s e-wallet offers a wide range of new financial solutions, including cashless payments, mobile top-ups, and bill payments, among others.
  • Over 50 million people around the region use TrueMoney as their preferred e-payment method.

KUALA LUMPUR, 12 January 2023 – TrueMoney, a leading fintech company in Southeast Asia and a subsidiary of Ascend Money, is thrilled to announce that it has launched in Malaysia today. With a focus on providing a seamless payment solution in the digital age, TrueMoney is now the official payment provider for all of Lotus’s locations across the country.

Founded in 2003, TrueMoney operates in six countries and has the largest agent network with over 88,000 agents to seamlessly send money both domestically and internationally, as well as an e-wallet that offers a wide range of new financial solutions, such as cashless payments, mobile top-ups, bill payments, international remittances, and many more.

Dale Kim, Ascend Money’s Managing Director of International Business, said “TrueMoney has been a leader in financial solutions for over 9 years with a mission to provide innovative financial services to all. We see so much opportunity for improving the lives of the people in Southeast Asia by providing accessible and easier access to payment solutions in the region. With the launch of TrueMoney in Malaysia, we now offer our e-wallet solution in 7 markets and are excited to extend our goal of improving the lives of everyone in the region.” 

With TrueMoney’s hassle-free e-wallet and contactless QR Code payments, Lotus’s customers can now make prepaid and game credit top-ups, as well as pay utility (eg. electricity, water) and phone bills in addition to their day-to-day expenses with simplicity. Furthermore, customers will be able to make peer-to-peer transactions through the True Money app and trace every transaction they conduct because every action is recorded in real-time.

Jessie Chong, Ascend Group’s Country Managing Director, said “We, TrueMoney, have now expanded into the Malaysian market, marking the company’s 7th Southeast Asian country of operation. Through our e-wallet, we offer seamless payment and convenience to all users, with a wallet size of RM10,000 and the utmost assurance of safe and secure payment. We aim to leverage our international presence to create a holistic and dynamic approach to creating a payment ecosystem within Southeast Asia that benefits individuals and SMEs; which includes cross-border payments in the pipeline. We might be the new kid on the block, but we bring with us a strong tech infrastructure and pre-existing businesses to connect with users in Malaysia.”

The TrueMoney e-wallet is currently available in Malaysia via both the Apple App store and Google Play store. Users of the TrueMoney e-wallet will also be able to receive instant benefits upon activation, apart from enjoying Lotus’s cashback and points, along with a RM10 TrueQuest reward.

To make its mark in the country, TrueMoney has decided to make everyone’s grocery shopping experience more convenient for Malaysian consumers. By partnering with Lotus’s Malaysia, TrueMoney provides consumers with the convenience they need to effortlessly transact and manage their expenses for their essentials with its app.

Vivian Yap, Executive Director, Customer of Lotus’s Malaysia shared “Given today’s climate, consumers are more technologically sophisticated, they seek seamless, easy, and convenient shopping experiences all the time. As part of Lotus’s ongoing digital transformation, we are delighted to welcome TrueMoney to Malaysia and to our customers. By incorporating TrueMoney into our e-wallet service portfolio, our customers have more cashless options at all of our 65 stores. Not only will customers have an easy cashless option with TrueMoney, but it will also be very rewarding as TrueMoney Malaysia will reward our customers with My Lotus’s loyalty points. My Lotus’s loyalty points can then be used to pay for purchases, giving them further savings on their shopping.”

As of 2022, more than 50 million people across the SEA region have used TrueMoney’s e-wallet app. TrueMoney Malaysia hopes to form more local partnerships with well-known merchants in the future and build up the whole ecosystem of financial services.

About Ascend Group
Harnessing the power of innovative technology, data analytics, and robust platforms, Ascend Group operates through its subsidiaries, which include: Ascend Money (Fintech), Ascend Commerce (e-Commerce) and True IDC (Data Center and Cloud Services for corporations). Founded in Bangkok, Thailand, Ascend Group’s companies have now expanded across the region with local operations in Cambodia, Myanmar, Vietnam, Indonesia, the Philippines, and Malaysia. By collaborating with world-class tech talents, reputable partners, regulators and communities across the region, Ascend Group aims to create better opportunities for all in Southeast Asia today and in the future through digital services and infrastructure.

About TrueMoney
TrueMoney is a regional fintech company in Southeast Asia, under Ascend Money, a joint venture between The Charoen Pokphand Group (CP Group) and Ant Financial (Alibaba), with a mission to enable everyone access to innovative financial services to empower their daily lives. With operations in 7 countries, including Malaysia, TrueMoney has gained regional recognition as a wallet to use because of its wide array of services including payments, mobile top-ups, game top-ups, peer-to-peer transfers and so much more.

TrueMoney also has the largest agent network with over 88,000 agents, helping our customers send money seamlessly both domestically and overseas, capturing markets such as Cambodia, Myanmar, and the Philippines.

About Lotus’s Malaysia
Lotus’s Stores Malaysia Sdn Bhd (Lotus’s Malaysia) is a member of the Charoen Pokphand Group Co Ltd (C.P. Group) since December 2020. The C.P. Group is a multinational conglomerate, operating across various industries ranging from agricultural, and industrial to service sectors. C.P. Group currently has investments in 21 countries and economies. Having acquired Tesco Malaysia’s business in December 2020, Lotus’s Malaysia has assumed the operations of all existing Tesco stores, employing 9,000 employees across one head office, two distribution centres and 65 stores throughout Peninsular Malaysia. Lotus’s also has Malaysia’s most extensive online grocery home shopping network with over 100 delivery trucks and operations in Penang, Johor Bahru, Melaka, Negeri Sembilan and Ipoh.

As a testament to the work that it has been doing in delighting customers every day, Lotus’s was awarded the Best Foreign Retailer and Fair Price Shop Award 2020 by the Ministry of Domestic Trade and Consumer Affairs in November 2021. Lotus’s was also awarded the Caring Employer Award in 2021 by the Ministry of Women, Family and Community Development in conjunction with the International Day of Persons with Disabilities. 

To learn more about our sustainability efforts, do visit https://corp.lotuss.com.my/

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news

TrueMoney Malaysia Welcomes Users with TrueQuest & Kongsi-Kongsi Menang Campaigns

TrueMoney Malaysia Welcomes Users with TrueQuest & Kongsi-Kongsi Menang Campaigns

KUALA LUMPUR, 1 January 2023; TrueMoney Malaysia, the newly launched e-wallet application in Malaysia is pleased to announce exciting campaigns for new users to enjoy. While registering a TrueMoney account, users can relish two rewards titled TrueQuest and Kongsi-Kongsi Menang. TrueMoney being the newest e-wallet player in the Malaysian market is aiming to build brand awareness among Malaysian consumers with these new campaign mechanics.

A part of the largest financial platform in South East Asia, TrueMoney offers a variety of innovative financial solutions from cashless payments, mobile top ups, bill payments and more. The first step to participating in these campaigns is to download the TrueMoney application on the Apple App Store or the Google Play Store. Get rewarded, while you’re on-the-go with TrueMoney today. 

TrueQuest campaign offers RM2 cashback with every quest completed, totaling up to RM10 rewards for users that follow these simple steps!:

#1 Verify / Upgrade your TrueMoney account

#2 Make a bill payment / purchase a game or mobile credit top up of RM20 minimum

#3 Spend a minimum of RM20 at any TrueMoney merchant

#4 Spend a minimum of RM20 at any TrueMoney merchant

#5 Spend a minimum of RM20 at any TrueMoney merchant

This campaign will run for the entire of 2023, starting from 1st of January 2023 until 19th of November 2023.

The Kongsi-Kongsi Menang campaign offers users the opportunity to earn RM1 easily just by sharing their referral link to friends and family for them to sign up for a TrueMoney account. This campaign will run for the duration of one year, starting from 1st of January 2023 until 19th of November 2023.

With a clear understanding that social proof is pertinent to new users, the purpose of this campaign is to promote the usage of TrueMoney application through referral and to instill trust among new consumers through friends & family of theirs who are existing users of the app.  

About TrueMoney
TrueMoney is a regional fintech company in Southeast Asia, under Ascend Money, a joint venture between The Charoen Pokphand Group (CP Group) and Ant Financial (Alibaba), with a mission to enable everyone access to innovative financial services to empower their daily lives. With operations in 7 countries, including Malaysia, TrueMoney has gained regional recognition as a wallet to use because of its wide array of services including payments, mobile top-ups, game top-ups, peer-to-peer transfers and so much more.

TrueMoney also has the largest agent network with over 88,000 agents, helping our customers send money seamlessly both domestically and overseas, capturing markets such as Cambodia, Myanmar, and the Philippines.

Learn more about TrueMoney’s campaigns here

Yet to join the fun? Download the TrueMoney app today!

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terms

Kongsi-kongsi & menang cepat. Nikmati pulangan tunai secara senang lenang – Terms

Kongsi-Kongsi Menang

Terms and Conditions

  1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, users (TrueMoney Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
  2. These Terms and Conditions shall be read together with True Money’s Terms of Services , The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement.
  3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; and (iii) True Money Terms of Services.
  4. TrueMoney reserves the right to forfeit any of the offers/prizes for this Campaign if the user has breached any of the Terms and Conditions as mentioned above.

Campaign Terms and Conditions

  1. Campaign Period is between 01 January 2023 till 19 November 2023
  2. Eligibility is as per below:
    1. All TrueMoney E-wallet users 
    2. Must be over the age of 18
  3. The Campaign Mechanics are as per below:
    1. Users would be entitled for RM1 referral reward for each successful referral.
    2. A successful referral is defined as below:
1Referent download the application from Apple Store or Google Store
2Referent must ensure referral code is inputted during registration
3RM1 will be automatically loaded into Referrer’s TrueMoney eWallet
4Referee must complete eKYC in order for the referrer to receive the referral reward
  1. Referral Reward will be given only ONCE for each referral
  2. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at enquiry@truemoney.com.my. or live chat by clicking here which is available daily from 10 am to 7 pm.

Q&A

Q : How long is this campaign running for?
A: This campaign starts from 01 January 2023 and ends on 19 November 2023, inclusive of both dates.

Q : Must I be 18 years of age and above to be eligible for this campaign?
A : Yes. One of the eligibility criteria for this campaign is that participants must be 18 years old and above.

Q : How to earn the referral reward?
A : It is easy. Just share your referral code to your friends and family members. Please ensure that your friends and family members input your referral code during registration in order for you to get RM1.

Categories
terms

It’s TRUE, get RM10 from us for FREE! 💰 – Terms

TrueQuest

Terms and Conditions

  1. This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in this Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.
  2. These Terms and Conditions shall be read together with True Money’s Terms of Services ,The Campaign Terms and Conditions as well as True Money’s Privacy Policy and Statement.
  3. Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii)The Campaign Terms and Conditions; and (iii) True Money Terms of Services.
  4. True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the Customer has breached any of the Terms and Conditions as mentioned above.

Campaign Terms and Conditions

  1. Campaign Period is between 01 January 2023 till 19 November 2023
  2. Eligibility is as per below:
    1. All TrueMoney E-wallet users over the age of 18
  3. The Campaign Mechanics are as per below:
    1. Customers would be entitled for RM2 cashback for each action completed as outlined in the table below.
    2. Customers would be entitled to a maximum of RM10 cashback upon completion of all the actions outlined in the table below.
1Verify Your AccountRM2 CashbackSuccessfully verify or upgrade your account by performing eKYC.
2Pay Bills & Top UpRM2 CashbackSpend minimum of RM20 on bill related payment, prepaid top up or game credit top up.
3Spend at Any MerchantsRM2 CashbackSpend minimum of RM20 at any True Money merchants.
4Spend at Any MerchantsRM2 CashbackSpend minimum of RM20 at any True Money merchants.
5Spend at Any MerchantsRM2 CashbackSpend minimum of RM20 at any True Money merchants.
  1. Customers can complete any of the above mentioned actions in any order within the campaign period.
  2. Cashback will be given only ONCE for each of the actions completed.
  3. For any enquiry on the campaign, please get in touch with our Customer Loyalty Team via email at enquiry@truemoney.com.my. Alternatively, you may connect with our team via live chat by clicking here which is available daily from 10 am to 7 pm.

Q&A

Q : How long is this campaign?
A : This campaign starts from 01 January 2023 and ends on 19 November 2023, inclusive of both dates.

Q : Must I be 18 years of age and above to be eligible for this campaign?
A : Yes. One of the eligibility criteria for this campaign is participant must be 18 years old and above.

Q : How does this TrueQuest work?
A : It is as simple as “ABC” and “123”. Complete any one of the missions in any order and you will earn RM2 cashback for each mission.

Q : What is the requirement for each mission to earn the RM2 cashback?
A : It is really simple to earn the RM2 cashback. 

Mission 1 : Verify your account
Successfully verify or upgrade your account by performing eKYC.

Mission 2 : Pay Bills
Spend a minimum of RM20 on a bill related payment, prepaid top up or game credit top up.

Mission 3 : Spend at Any Merchant
Spend a minimum of RM20 at any True Money merchants.

Mission 4 : Spend at Any Merchant
Spend a minimum of RM20 at any True Money merchants.

Mission 5 : Spend at Any Merchant
Spend a minimum of RM20 at any True Money merchants.

Q : If I do not complete all the 5 missions, will I still earn the RM2 cashback for each mission?
A : Yes. As long as you complete any one of the missions, you will earn RM2 cashback.

Categories
Categories Promotions

It’s TRUE, get RM10 from us for FREE! 💰

It’s TRUE, get RM10 from us for FREE! 💰

Campaign Period : 1st January 2023 – 19th November 2023

Yes, you’re here, and you read it right! With TrueQuest, we are giving RM10 for FREE, for YOU! Just register for a TrueMoney account and get ready to be rewarded! Don’t forget to use our cashback as a discount when you use your TrueMoney account to top up game or mobile credits, pay for your bills, or pay at TrueMoney’s participating merchants! 

Let us show you how to get your FREE RM10!
  1. Download TrueMoney Wallet Malaysia from the Google Play Store or Apple’s App Store.
  2. Register for a TrueMoney Wallet account with your phone number
  3. Earn RM2 by completing each of these simple steps and make TrueMoney your preferred payment option!
  1. Verify / Upgrade your TrueMoney account
  2. Make a bill payment / purchase a game or mobile credit top up of RM20 minimum
  3. Spend a minimum of RM20 at any TrueMoney merchant
  4. Spend a minimum of RM20 at any TrueMoney merchant
  5. Spend a minimum of RM20 at any TrueMoney merchant

Find our full list of merchants here! 

That’s it! 5 simple missions to get RM10 for FREE! We can’t wait for you to begin your journey with TrueMoney! 

Remember to follow TrueMoney Malaysia’s Facebook & Instagram pages to keep yourself updated on our ongoing promotions! Don’t miss out on our latest offerings and stay tuned for some exciting surprises!
For any enquiry on the campaign, you can:-

  1. Visit our website at www.truemoney.com.my
  2. Reach out to our Customer Loyalty Team via email at enquiry@truemoney.com.my. or live chat by clicking here which is available daily from 10 am to 7 pm.
Complete Quest
Complete Quest
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Kongsi Aplikasi TrueMoney kepada Rakan Anda Sekarang!

Kongsi Aplikasi TrueMoney kepada Rakan Anda Sekarang!

Tempoh Kempen: 1 Januari 2023 – 19 November 2023

Bercita-cita untuk menjadi seorang influencer? Nikmati ganjaran apabila anda kongsi aplikasi TrueMoney dengan keluarga & rakan-rakan anda.

Apabila keluarga dan rakan anda muat turun & daftar untuk akaun TrueMoney, anda boleh memperolehi RM1 untuk setiap rujukan yang berjaya.

Aplikasi TrueMoney sememangnya aplikasi untuk semua orang.

Dengan menyertai kempen ini, anda telah membaca & bersetuju dengan terma & syarat di bawah.

Untuk sebarang pertanyaan, sila hubungi kami di:

  1. Layari laman sesawang kami di www.truemoney.com.my 
  2. Hubungi Pasukan Khidmat Pelanggan kami melalui e-mel di enquiry@truemoney.com.my. atau sembang dengan kami setiap hari dari 10 pagi hingga 7 malam.
Kongsi Sekarang
Kongsi Sekarang
Terma & Syarat / FAQ
Categories
terms

Download the TrueMoney app & the Lotus’s app to redeem 100 MyLotus’s points – Terms

TrueMoney & Lotus’s Campaign

Terms and Conditions

1) This Campaign is held by True Money Malaysia Sdn.Bhd. By participating in the Campaign, Customers (True Money Malaysia E-wallet application users) hereby agree to be bound by these terms and conditions.

2) This Terms and Conditions shall be read together with True Money Terms of Services , The Campaign Terms and Conditions as well as the Privacy Policy and Lotus’s Terms and Conditions.

3) Should a conflict or inconsistency arise between these Terms and Conditions, such conflict or inconsistency shall be resolved by giving precedence in the following decreasing order (i) This Terms and Conditions; (ii) The Campaign Terms and Conditions; (iii) True Money Terms of Services and (iv) Lotus’s Terms and Conditions.

3) True Money reserves the right to forfeit any of the offers/prizes for this Campaign if the Customer has breached any of this Campaign Terms and Conditions as well as the other Terms and Conditions mentioned above.

Campaign Terms and Conditions

1) The Campaign Period is mentioned in the table below.

2) The Eligibility criteria is as per below:
i) All TrueMoney E-wallet users over the age of 18.

3) The Campaign Mechanics is as per below:
i) During the Campaign Period, Customers who spend minimum spending amount via the TrueMoney app at Lotus’s stores will be entitled the mentioned cashback in their TrueMoney app.

ii) The Cashback will be credited to each customer no more than 48 hours after the minimum spend transaction. Customers will be notified via the TrueMoney in-app push-notification upon the Cashback being credited into their TrueMoney app.

iii) No minimum spend is required to utilize the Cashback

iv) Please read the detailed descriptions of the campaign in the table below:

Name Campaign Period Sales Area Minimum Spend Cashback/Points Remark
Lotus’s Points Galore 15 Dec 2022 – 15 Dec 2023 Food Court & Lotus’s Store No minimum spend 100 Lotus’s points

1) Register for a TrueMoney wallet account

2) Phone Number registered with TrueMoney MUST match with Phone Number registered with MyLotus’s account

3) Users may download and register both the TrueMoney Wallet and MyLotus’s account on the same day before 10pm to enjoy the 100 bonus Lotus’s points

4) By participating in this Campaign, all users
i) consent for TM to collect, record, hold, store, use, and disclose their personal information for purposes which are necessary or related to the participation in this campaign and as required by TrueMoney’s Privacy Policy; and
ii) consent for TM to disclose or publish their personal information such as their names and identities and any general information in any media, marketing, or advertising materials

5) TrueMoney will not be responsible for any disputes or claims that arise from Customer’s failure to receive winners’ notification call or email from TrueMoney, due to Customer’s fault/negligence, including, but not limited to, wrong email address registered with their TrueMoney E-Wallet which includes shared e-mail addresses.

6) Winners who fails to acknowledge the notification by the required period; unable to adhere to this Campaign’s terms and conditions; and forfeits or does not claim the prize, the prize(s) within 30 days of notification, will be void.

7) TrueMoney’s decision regarding the selection of the winners, shall be final and binding on all participants of this Campaign, and no queries, challenges or appeals may be made or entertained regarding TrueMoney’s decision on the same.

8) For any dispute or non-receipt of the prize, please contact enquiry@truemoney.com.my. or reach out to us via Live Chat: https://www.truemoney.com.my/ or Facebook Messenger: https://m.me/TrueMoneyMY.

Q&A

Q : If a user is an existing Lotus member and registered a TrueMoney account during the campaign period, will the user be entitled for the 100 Lotus Points ?
A : Yes, as long as the user registered their TrueMoney account using the same registered number as the Lotus account during the campaign period.

Q : Will users be entitled for 100 Lotus Points if a user registered a True Money Malaysia account after 10 PM?
A : Yes, user will receive the 100 Lotus Points in the next 2 days

Q : Once the registration is completed, when will the points be credited to the user’s account ?
A : If the user completed registration before 10 pm, the point shall be credited to the user Lotus member account on the next day.

Q : If the users registered the TrueMoney account using a different number from Lotus’s member account, are users still eligible for the Lotus’s point?
A : No, user won’t be receive the points as user need to use the same mobile number for both account upon registration

Q : What happens if the user does not receive the Lotus’s Points after 3 days of registering the True Money Malaysia account?
A : User may reach out to True Money Malaysia customer service for further assistance

Q : Is there any validity for redeeming Lotus points?
A : The validity for redeeming Lotus points depending on the lotus’s apps expired date

True Money Malaysia Sdn Bhd (1426592-X) A subsidiary of Ascend Group
An approved e-money issuer regulated by Bank Negara Malaysia (BNM)

True Money Malaysia Sdn Bhd (1426592-X) Sebuah syarikat subsidiari Ascend Group
Syarikat yang dilesenkan oleh (BNM) untuk menyediakan perkhidmatan e-wang

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